Troubleshooting

"License status: Inactive" after entering my code

• Double-check there are no extra spaces before or after the code.
• Click Re-check license now on the settings page.
• Check the Last error message just below the status banner — it tells you exactly why validation failed.

Last error: not_found

The code doesn't match any code in our system. Make sure you copied it exactly from the email.

Last error: expired

The code's validity window has passed. Contact us to renew or get a new code.

Last error: site_mismatch

This code is already bound to a different domain. Codes lock to the first site that activates them. Email support to release the binding.

Last error starts with network_error

Your WordPress server can't reach absplitbot.com. Check your firewall / outbound HTTPS rules. Your existing license state is preserved in the meantime.

The shortcode isn't rendering

• Confirm the license shows Active in Settings → AB Split bot.
• Make sure you're using the shortcode block (not a code/HTML block) and that the test ID is correct.
• Some page builders strip shortcodes — try a default Gutenberg page first to confirm.

I see the test as admin but visitors don't

That admin-only red notice is shown when the license is inactive. As an admin you see the warning so you can fix it; visitors see nothing. Re-activate your license and the test will appear for everyone.

I want to move my license to a new site

Codes are bound to the first activating domain. Email support@absplitbot.com with your code and the new domain — we'll release the binding so you can re-activate on the new site.

Still stuck?

Reach us at support@absplitbot.com with your unlock code and the contents of the Last error field — that's almost always enough for us to spot the issue.